Privacy Policy

Chef Tracy Thomas ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and disclose information when you visit cheftracythomas.com, place an order, book an event, or communicate with us by email or SMS.

1. Information we collect

• Contact details you provide: name, email address, phone number, and mailing address.
• Order and event details: menu selections, dietary notes, event dates, delivery information, and payment confirmation (we do not store full card numbers).
• Messaging data: when you opt in to SMS, we store your phone number, opt-in timestamp, and the content of messages you send or receive from us.
• Site usage: basic analytics such as pages viewed, device type, and referring site.

2. How we use your information

• Fulfill orders, bookings, and customer support requests.
• Send order confirmations, event reminders, delivery notifications, and customer service replies.
• Send occasional promotional offers if you have opted in.
• Improve our website, menus, and services.
• Comply with legal obligations.

3. SMS / text messaging

By providing your mobile number and opting in, you agree to receive transactional and promotional text messages from Chef Tracy Thomas, including order confirmations, event reminders, customer support messages, delivery notifications, and occasional promotional offers. Message frequency varies. Message and data rates may apply.

Reply STOP at any time to unsubscribe, or HELP for assistance. You can also contact us at cheftracythomas@gmail.com to be removed.

We do not share or sell mobile opt-in data or phone numbers with third parties or affiliates for marketing or promotional purposes. Information is only shared with subprocessors (such as our SMS provider Twilio) strictly to deliver the messages you requested.

4. How we share information

We share information only with service providers who help us run our business, such as:

• Payment processors (to complete your transaction)
• Email and SMS providers (to deliver messages you requested)
• Hosting and analytics providers

We may also disclose information if required by law or to protect our legal rights.

5. Data retention

We keep your information for as long as needed to provide services and meet legal, accounting, or reporting requirements. You can request deletion at any time by emailing cheftracythomas@gmail.com.

6. Your rights

Depending on where you live, you may have the right to access, correct, delete, or port your personal information, and to opt out of marketing communications. To exercise any of these rights, email us at cheftracythomas@gmail.com.

7. Security

We use industry-standard safeguards to protect your information, but no method of transmission over the internet is 100% secure.

8. Children's privacy

Our services are not directed to children under 13, and we do not knowingly collect their information.

9. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the latest revision.

10. Contact us

Chef Tracy Thomas
300 N Akard Street
Dallas, TX 75201
Email: cheftracythomas@gmail.com